When the internet just isn't big enough

I'm still attempting to research OpenOffice and open source software in general. My thought right now is that although the internet is a vast collection of data, it's sometimes hard to find the information you want or need in a location you feel you can trust.
Credibility is definately an issue when conducting research on the web. I've found myself googling names of authors to check on their credibility. However, then you have to realize that a given individual may manipulate what's out there in cyberspace about him or her.

My less intellectual reflection for today is that while online collaboration is nice, things like IM can really bog you down. I find that lots of people want to "collaborate" while I'm trying to get things done. Tools that can be used to increase productivity can also be abused and decrease productivity. How should managers deal with this? I have a feeling it will be a topic of future discussion in class. Stay tuned.